Sally gave us plenty of time to discuss the ceremony, she also contacted us regularly to help us with details and to reassure us that we had time to think and to consider what we would like for Mum’s ceremony. At no time did we feel rushed or pressured into making any decisions, but she also ensured that we knew timings needed to ensure that we did not miss anything from the service but included everything that we wanted.
From the first time we met Sally, she showed compassion and empathy and listened to our needs, wants and concerns whilst helping us to come to some decisions which were not easy for us.
We met Sally the same day we were given her contact by the Funeral Home. She rearranged her schedule to come and see us at home and met with myself and my brother. She came armed with all information we would need and explained the process in a simple and easy way providing us with options for the ceremony. We were in constant touch with Sally, and she was always ready to take our calls or read and reply to our emails. She provided updates to the script that she was going to use, constantly getting our approval. Contact was challenging at times for her as three siblings were having an input and one lived in USA, so timing was an issue. At no time did Sally give us the impression that this was a problem.
Sally presented to the Ceremony perfectly and with respect and had taken on board the information that my Mum liked bright colours and it was my intention to wear something bright. Although appropriately dressed she had added a bright scarf which was a comfort to me and much appreciated.
Sally’s voice was clear and heard by all and the timings and empathy were perfect.
Absolutely I would be prepared to speak to people to reiterate my comments should she so wish and provide testimonials if needed for Sally.
Myself and my brothers were so happy that Sally agreed to officiate at our Mums, Celebration of Life and we cannot thank her enough for the love and care that she obviously gave to the organisation of this Ceremony and to looking after us, especially myself, who found the process difficult.
Sally was always at the end of the phone or on email if we had any questions or queries and reassured us that the choices, we made were okay, giving advice and suggestions where necessary.
I cannot emphasise how much her ‘wearing of a bright scarf’ meant to me as I was determined that Mum’s personality would shine, and Sally knew that I was going to wear something bright. This was something we had not discussed specifically, and she had obviously taken note of what I was feeling.
We also appreciated Sally providing us with a copy of your script after the service and we have been able to revisit both that and the webcast again.
We had so many people contact us after the Ceremony saying what a beautiful tribute it was and how it captured Mum to a tee! We could not have done that without Sally’s love, help and guidance.
Sally should be very proud of the service she provides. She probably doesn’t know what a difference it makes to a family to have someone who is so in tune with them at such a time.
Melanie
